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Return & Refund Policy

We want customers to feel confident when shopping with us. This policy explains return eligibility, return shipping responsibility, and refund timing.

30-Day Return Policy

Customers may request a return within 30 days after receiving the order. Return requests made after 30 days may not be accepted.

Return Conditions

To qualify for a return, items should be in their original condition and include original packaging, accessories, manuals, and parts when possible. Items should not be damaged, altered, installed, heavily used, or missing important components unless the issue was caused by a product defect or shipping damage.

Non-Returnable Items

The following items may not qualify for return or refund:

  • Items returned after the 30-day return period.
  • Items damaged due to customer misuse, incorrect installation, modification, or improper handling.
  • Items missing major parts, accessories, or original packaging without a valid reason.
  • Products that were clearly marked as final sale or non-returnable at the time of purchase.

Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, incorrect, or problem product, please contact us as soon as possible. For product issues caused by our store, the product, or shipping damage, return shipping costs will be covered by our store.

Customer Preference Returns

If the return is not caused by a product issue, such as ordering the wrong item, changing your mind, or no longer needing the product, the customer may be responsible for return shipping costs.

How to Start a Return

To request a return, please email support@oireilyautoparts.shop with your order number, product name, reason for return, and photos if the item is damaged, defective, or incorrect. We will provide return instructions after reviewing your request.

Refund Processing Time

After we receive and inspect the returned item, approved refunds will be processed within 3 business days. Refunds will be issued to the original payment method whenever possible. Your bank or payment provider may take additional time to post the refund to your account.

Exchanges

If you need a replacement for a defective, damaged, or incorrect product, please contact us. Replacement availability depends on inventory and product condition.